Sunday 29 June 2014

Dynamics Ax 2009 Retail Error Messages & Possible resolutions

Error Code
Title
Error Description
Possible Resolution
0
Error on sending

  request
The distribution
  server for the location has not been specified in Retail Scheduler.
Modify the location
  by specifying the distribution server for the location (Retail scheduler >
  Common forms > Locations).
4096
Error inserting in
  system tables
Retail Store
  Connect cannot write into the incoming or outgoing message tables. The tables
  might be missing, the user that the service is running as might not have read
  and write permissions on the message database, or required fields in the
  tables could be wrong or missing.
Assign
  db_datareader and db_datawriter permissions to the SQL login for the user
  that the Retail Store Connect service runs as.
4097
Remote Connection
  dropped
The TCP/IP
  connection was terminated while Retail Store Connect was forwarding a
  package, or the receiving Retail Store Connect instance was shut down during
  the transfer.
Restore the network
  connection. If the network connection is slow or overloaded, consider
  increasing the TCP/IP timeout for both Retail Store Connect instances. This
  is done in Retail Store Connect Settings.
4098
Cancelled because
  of send and receive size
The registered size
  of the package does not match the actual size of the package. This is most
  likely caused by a transmission failure.
Resend the package
  by running the Retail Scheduler job again.
4099
Cannot find new
  packet number
Retail Store
  Connect could not assign a new package number to an incoming package. This is
  usually caused by an incorrect message database configuration in Retail Store
  Connect Settings for the receiving instance of Retail Store Connect.
Confirm that the
  message database is configured correctly and the Retail Store Connect user
  has the required privileges.
4100
Cannot instance a
  scoket
The operating
  system could not create a Windows TCP/IP socket. TCP/IP might not be
  installed or enabled on the computer.
Confirm that the
  TCP/IP protocol is installed and enabled on the computer. For more
  information about enabling TCP/IP, see "Enable remote connections in SQL
  Server and start the server" in "Deploy Microsoft SQL Server"
  in the Deployment and Installation Guide.
4102
HopCount has
  exceeded its maximum value
A package cannot be
  transferred because the hop counter for the package has reached the maximum
  set in Retail Store Connect Settings.
This error can
  occur when a service name is incorrectly assigned to an IP address. It can
  also be caused by an inconsistency between the distribution server name for a
  location and the actual server name for the instance of Retail Store Connect.

  •   Verify the DNS registration of the server name or its entry in
      the Hosts files on all computers involved.

  •   Confirm that the distribution server name for the location (Retail
      scheduler 
    Setup Store integration Retail
      Store Connect profiles
    ) matches the one in Retail Store Connect Settings.
     
8192
Error in processing
  request
An unhandled
  exception has occurred while reading or writing to a database. This error is
  typically not related to the database connection.

  •   Check the Event Log for more information. Because this error
      happened on the database level, it is likely that the database has reported
      the cause of the error in the Event Log.

  •   Check for invalid or incorrect field transfer setup in a Subjob.
12288
An error occurred
  connecting to Retail store connect
The Data Client
  component of Microsoft Dynamics AX 2009 cannot connect to Retail Store
  Connect. This error occurs when the Retail Store Connect service is not
  running, when the Data Client is trying to connect to a service that does not
  exist or does not have a correct IP address associated with it, or when the
  Data Client is trying to connect to Retail Store Connect on an invalid TCP/IP
  port.

  •   Start the Retail Store Connect service.

  •   Confirm that the Retail Store Connect service name has an IP
      address associated with it. This can be checked from the command prompt by
      typing ping <Retail Store Connect computer name>). If the
      service name does not respond to a ping command, you must reconfigure your
      DNS server or Hosts file so that the service name is associated with the
      correct IP address.

    •   Verify that the port numbers match in Retail Store Connect
        Settings and in the Retail Store Connect profile.

    •   Verify that IPsec (if enabled) or the firewall is configured
        correctly. One way to verify this is to connect to the Retail Store Connect
        port using telnet.
12289
The connection
  string was empty
The connection
  string for the location has not been provided.
In Retail
  Scheduler, verify that the database profile is configured correctly.
12290
Could not log in
Retail Store
  Connect does not have the necessary permissions to log on to the specified
  company.
Grant access to the
  Microsoft Dynamics AX user that is used by Retail Store Connect.
12291
Connection
  temporarily unavailable
All sessions
  (servers) that Retail Store Connect is allowed to use are unavailable.
Wait until Retail
  Store Connect has released one of the sessions that it is using, or assign
  more sessions to Retail Store Connect in Retail Store Connect Settings.
12293
Cannot load plugin
  dll
In most cases when
  this error occurs, the plugin has been registered and the configuration is
  correct, but the path to the plugin .dll file is invalid or the .dll file is
  missing.

  •   Uninstall and reinstall the plugin to correct the registry
      setting.

  •   Remove the Retail Store Connect server and then add it again.
12294
Plugin version not
  supported
This version of the
  plugin cannot be used with this version of Retail Store Connect. In most
  cases, the plugin requires a newer version of Retail Store Connect.

  •   Upgrade Retail Store Connect to the same version as the plugin.

  •   Install the version of the plugin that matches the version of
      Retail Store Connect.
12295
Waiting for a
  previous package
A previous package
  belonging to the same JobID has not been processed successfully. Check the
  job status to determine if the job is waiting or if there is a problem with
  the job.

  •   Take corrective action so that the package is processed
      successfully.

  •   Cancel the job.
12296
Error connecting to
  a database
Retail Store
  Connect cannot connect to the database.
If the error occurs
  when Retail Store Connect is trying to generate a package, the connection
  string for the source database is probably incorrect. Correct the database or
  AOS profile configuration, and then test the connection. If possible, test
  the connection on the same computer that is running Retail Store Connect to
  confirm that all hosts and services are configured correctly.
12305
Error while sending
  package information
A connection has
  failed, or the network is unstable.

  •   Retry the operation.

  •   Check all connections.
12306
Error while
  transfering package
A connection has
  failed, or the network is unstable.

  •   Retry the operation.

  •   Check all connections.
16384
Error writing file
Retail Store
  Connect cannot write to the hard disk. The disk might be full, Retail Store
  Connect might not have permissions to write to the working directory, or the
  path to the working directory (as specified in Retail Store Connect Settings)
  might be incorrect.

  •   Free some space on the disk. 

  •   Confirm that the process has the necessary permissions to write
      to the disk.

  •   Confirm that the path to the working directory is correct.
16385
Error creating file
Retail Store
  Connect cannot write to the hard disk. The disk might be full, Retail Store
  Connect might not have permissions to write to the working directory, or the
  path to the working directory (as specified in Retail Store Connect Settings)
  might be incorrect.

  •   Free some space on the disk. 

  •   Confirm that the process has the necessary permissions to write
      to the disk.

  •   Confirm that the path to the working directory is correct.
16386
Error reading file
Retail Store
  Connect was trying to read a file that does not exist.
Re-create the file
  by running the job again.

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